Product Returns

Terms for the exchange and return of goods from orders placed on the Art Service EOOD website:

Within 14 days after receiving the goods, the customer has the right to return or exchange them, provided that the following conditions are met:

1. Maintained good commercial appearance - the original packaging must not be torn or damaged, and must be in the condition in which it was received. The goods must not have been used.
2. Original packaging, consumables, and accessories must be preserved, in case such were included.
3. For exchanges or returns of goods, the shipping costs are the responsibility of the customer in both directions, according to the tariff of the courier company they choose to use.
4. When the delivered goods clearly do not correspond to the goods ordered by the customer, the shipping costs for return or exchange are borne by the seller.

Procedure for return or exchange

1. You must notify us of your name, address, phone number, reason for returning/exchanging the product, order number or waybill, and date of receipt of the order, before sending the package to us. This can be done at 0896 601 650 or via email: office@artandhobby.eu.
2. Send the package that meets the return conditions to the address: Sofia, Vladimir Vazov Blvd. 25, tel. 0896 601 650.
3. Please inform us in advance via email office@artandhobby.eu by sending us your Bank account (IBAN, account holder), to which the due amount should be transferred.
4. In the package, you must include not only the product you are returning but also the purchase documents received from the Art and Hobby online store.
5. When returning the goods, they must be packaged in an envelope from the respective courier company or another sturdy polyethylene package, on which the return documents (waybill, etc.) should be affixed. No materials, tape, waybills, or similar items that could compromise the integrity and commercial appearance of the original packaging should be affixed to the original packaging of the goods - the box or envelope of the product!
6. When the return of the product is at the expense of Art Service EOOD, it must be done exclusively with the courier company ECONT or SPEEDY, and NOT with a randomly chosen courier by the customer.

Refund

1. The refund for the purchased product occurs after the package has been received by us in its entirety! It is made via bank transfer within no more than 20 working days from the date on which the consumer exercised the right to withdraw from the goods, in accordance with Article 55, paragraph 6 of the Consumer Protection Act.
2. Packages sent for payment by cash on delivery, for cash payment upon receipt, and at our expense will not be accepted.

Order Information

First Name

Last Name

E-Mail

Telephone

Order ID

Order Date

Product Information

Product Name

Product Code

Quantity

Reason for Return

Dead On Arrival

Faulty, please supply details

Order Error

Other, please supply details

Received Wrong Item

Product is opened

Yes No

Faulty or other details

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