+359896601650
0

  • Your shopping cart is empty!

Terms & Conditions

I. GENERAL PROVISIONS

  1. This document contains the General Terms and Conditions under which the merchant provides services to its customers through the online store artandhobby.eu. These terms bind all users. By clicking the "Continue" button, the customer agrees, fully accepts, and undertakes to comply with these General Terms and Conditions.
  2. The identification of the customer for the purpose of reproducing their statement regarding the acceptance of the General Terms and Conditions and the placed order is carried out through the logs stored on the server of artandhobby.eu, the storage of the customer's IP address, as well as any other information.
  3. The products found on the website of artandhobby.eu do not constitute a legally binding offer but rather serve as a demonstrative online catalog describing the merchant's product line.
  4. After clicking the "Buy" button, users agree to purchase the goods located in the "Cart". This action has legal binding force. The customer receives confirmation of the order, and upon receiving this confirmation, it is considered that the contract has been concluded.
  5. The merchant reserves the right to refuse delivery of a confirmed order if the goods are not available. In case of lack of stock of the requested goods, the merchant will notify the customer of the depletion as soon as possible by sending a message to the email address or phone number provided by the customer. If a transfer has been made to the merchant's account, the customer will be able to choose between a refund, cancellation of the order, or a replacement order.
  6. The contractual language is Bulgarian, and payments will be made in euro with VAT.

II. DELIVERY

  1. Immediately after delivery, the goods should be carefully inspected by the customer. Any damages, impacts, and other damages should be reported immediately to the merchant. In case of incorrect or erroneous address, contact person, and/or phone number provided when placing the order, the merchant is not bound by any obligation to fulfill the order.
  2. When the delivered goods do not correspond to the goods requested for purchase by the customer and this can be established through a simple inspection, the customer may request that the delivered goods be replaced with those corresponding to their purchase request within 24 hours of receiving them, in which case the transportation costs will be borne by the merchant.
  3. In case of refusal to accept the goods, except for the cases described above, the refusal is considered unjustified. The transportation costs in this case are AT THE CUSTOMER'S EXPENSE according to the courier company's rates. (In case of replacement of goods, the customer pays 2 courier fees for transportation in both directions). The packaging must not be torn or damaged and should be in the condition in which it was received. The goods must not be processed or used and should be in their original packaging along with all accessories. If the customer cannot be found within the delivery period at the specified address or access and conditions for handing over the goods are not provided within this period, the merchant is released from its obligation to deliver the requested goods.
  4. The customer is obliged to ensure that the contents of the order correspond to what was requested before accepting the shipment. Once the courier delivers the shipment to the customer, it is no longer possible to claim against missing items in the order or damages during transportation.

III. WARRANTY PERIODS

  1. The merchant offers a warranty document to its customers for a purchased item only if such a document is required by law and is provided by the manufacturer of the item. The document describes: the address and phone number of the authorized service centers for the purchased item, the warranty conditions of the respective service centers or manufacturers, and the warranty period for the item purchased by the consumer/customer.

IV. PRICES

  1. The prices listed on the website do not include transportation to the address specified by the customer. Delivery of an order to a specified location of the merchant is free of charge. In case the goods are shipped outside the territory of the Republic of Bulgaria, the customer must pay all customs and other fees related to the export. The prices of each item in the online store ArtAndHobby.eu are final with VAT. Delivery is charged separately unless it is for orders with free delivery.

V. RIGHTS AND OBLIGATIONS OF THE CUSTOMER

  1. The customer is fully responsible for safeguarding their username and password, as well as for all actions performed by them or by a third party using their username and password. The user is obliged to immediately notify the merchant of any case of unauthorized access using their username and password, as well as whenever there is a risk of such use.
  2. The user is obliged to pay the price of their order according to the price announced on the artandhobby.eu page.
  3. The customer undertakes to provide an accurate and valid phone number, delivery address, and email address, to pay the price of the goods, to pay the delivery costs when it is not free, and to ensure access and opportunity to receive the goods. Unless expressly stated that delivery is free, it is considered to be for a fee.

13. Every user, whether a customer of the merchant or not, is obliged when using the services:

  • not to violate and to respect the fundamental rights and freedoms of citizens and human rights, according to the Constitution and laws of the Republic of Bulgaria and recognized international acts;
  • to comply with Bulgarian legislation, applicable foreign laws, the rules of morality and good manners, and Internet ethics when using the services provided by artandhobby.eu;
  • to immediately notify the merchant of any case of committed or discovered violation when using the provided services;
  • to indemnify the merchant and all third parties for all damages and lost profits incurred, including for any costs and paid attorney's fees, arising from claims made by and/or paid compensations to third parties in connection with web pages, hyperlinks, materials, or information that the user has used, placed on the server, sent, distributed, made available to third parties, or made accessible through artandhobby.eu in violation of the law, these General Terms and Conditions, Good Manners, or Internet ethics;

VI. VOUCHERS

  1. The date of issuance in the Voucher is the date of its payment. The voucher is valid for 2 months after its purchase.
  2. A purchased Voucher cannot be returned, exchanged, or reissued. The voucher cannot be exchanged for its cash equivalent.
  3. Each Voucher is valid only for use at artandhobby.eu.
  4. Privacy Policy - artandhobby.eu acts as the party responsible for all provided personal data in connection with the issuance of the Voucher. Artandhobby.eu has a Privacy Policy and data protection, which specifies how your personal data is processed and protected. Full information about our Privacy Policy and data protection is on the site in item 8 of the General Terms. For questions related to the processing of personal data provided in connection with the purchase of the Voucher, individuals can contact the data protection officer at artandhobby.eu at e-mail: office@artandhobby.eu.

VII. RIGHTS AND OBLIGATIONS OF THE MERCHANT

  1. The merchant has no obligation and objective possibility to control how users use the provided services.
  2. The merchant has the right at any time, without notifying the customer, when the latter uses the services in violation of these terms, as well as at the merchant's discretion, to terminate, suspend, or change the provided services in connection with the use of the site. The merchant is not liable to users and third parties for damages and lost profits incurred as a result of the termination, suspension, change, or limitation of services, deletion, modification, loss, inaccuracy, or incompleteness of messages, materials, or information transmitted, used, recorded, or made available through artandhobby.eu.
  3. Upon receipt of payment, the merchant is obliged to transfer ownership of the goods requested for purchase to the user, to deliver the requested goods on time, and to check the technical condition of each item before it is sent (if this is possible without violating the integrity of the packaging).
  4. The merchant is not responsible for damages caused to software, hardware, or telecommunications facilities, or for loss of data resulting from materials or resources searched, loaded, or used in any way through the provided services. The advice, consultations, or assistance provided by the merchant's specialists and employees regarding the use of the services by users do not create any liability or obligations for the merchant. The company is not responsible for inaccuracies in the information provided by the manufacturer about the goods.
  5. The merchant has the right to collect and use information related to its customers, whether they are registered or not. During the registration of an account, the customer is obliged to familiarize themselves with the "Terms and Conditions of Use" provided by the merchant. After marking the checkbox, it is considered that the user has familiarized themselves and agrees with the declaration. If the user states that they do not agree, the merchant has the right to immediately stop or terminate the provision of services to the user.
  6. The information from the previous article may be used by the merchant, except in the case of explicit disagreement from the user, sent to the email address or through the contact form. The merchant collects and uses the information only for the purpose of fulfilling the service of selling the goods to the customer and to improve the services offered. All purposes for which the merchant will use the information will be in accordance with Bulgarian legislation, applicable international acts, and good manners.
  7. The merchant is not liable for non-fulfillment of its obligations under this contract in the event of circumstances that the merchant did not foresee and was not obliged to foresee - including cases of force majeure, problems in the global Internet network, and in the provision of services beyond the control of the merchant.

VIII. PERSONAL DATA

  1. The merchant guarantees its users the confidentiality of the provided information and personal data. The latter will not be used, provided, or disclosed to third parties except in the cases and under the conditions specified in these "Personal Data". The merchant protects the personal data of the user, which became known to it when filling out the electronic form for making a purchase request, as this obligation ceases if the customer has provided false data. In compliance with the applicable legislation and the clauses of these Terms and Conditions, the merchant may use the customer's personal data solely for the purposes provided for in the contract.

IX. AMENDMENTS

  1. The General Terms and Conditions may be changed at any time by the merchant, who has the right to change the characteristics of the provided services and these General Terms and Conditions based on changes in legislation. The merchant undertakes to inform the user of the changes in the General Terms and Conditions by publishing a notice of the changes in a visible place on its website or through an electronic newsletter and to give a sufficient period to familiarize themselves with them. Within this period, if the user does not state that they reject the changes, they are considered bound by them. If the user states within the given period that they do not agree with the changes, the merchant has the right to immediately stop or terminate the provision of services to the user.

X. TERMINOLOGY

  1. The term "User/customer" refers to anyone who has registered in the Online store artandhobby.eu.
  2. The term "Order" refers to the selected goods and all other attributes related to the method of delivery and payment for the goods by the customer/user.
  3. The online store artandhobby.eu is owned by the merchant.
  4. All disputes between the parties are resolved in a spirit of understanding and goodwill. In case no agreement is reached, all unresolved disputes, including disputes arising or relating to its interpretation, invalidity, performance, or termination, as well as disputes for filling gaps in the contract or adapting it to newly arising circumstances, will be resolved by the competent court where the merchant is registered, according to Bulgarian legislation.

Newsletter